FAQ's
We’ve Got You Covered!
Got questions? We’ve answered the most common queries about our products, sizing, shipping, returns, and more. Whether you’re shopping for your perfect fit or need help with your order, this section is here to make your Rio Jeans experience smooth and simple.
1. What size should I order?
We recommend referring to our detailed size guide on each product page. If you’re between sizes or unsure, choose the larger size for a more relaxed fit, or contact our support team for personalized sizing advice.
2. How do I care for my denim jeans?
To preserve color and shape, we suggest washing your jeans inside out in cold water and line drying. Avoid using harsh detergents or frequent washes — less is more when it comes to denim care.
Are your jeans sustainable or eco-friendly?
Yes! We use eco-conscious materials like organic cotton and employ low-water wash techniques. Our goal is to create denim that looks good and does good — for you and the planet.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your location. You can check rates at checkout or visit our Shipping Policy page for more details.
5. What is your return and exchange policy?
We offer free returns and exchanges within 15–30 days of purchase (depending on your region), as long as the item is unworn and tags are intact. Visit our Returns & Exchanges page to start your request.